Stephen Hoffman

Wake Forest, NC

919-607-0409 | shoffman@hofftech.net | LinkedIn: stephenhoffman-rdu

Professional Summary

Senior technology executive with more than 25 years of experience leading SaaS companies, globally distributed engineering organizations, platform modernization, and technology transformation. Proven ability to align engineering strategy with business outcomes, modernize complex legacy platforms, improve organizational leverage, and guide teams through periods of rapid change.

Most recently focused on transforming software development through AI-assisted and agentic engineering, while maintaining strong ownership of architecture, quality, security, reliability, and customer outcomes.

Core Competencies

• Technology Strategy & Execution
• AI-Assisted & Agentic Software Development
• SaaS Platform Modernization
• Engineering Organizational Transformation
• Technology Roadmaps
• Cloud Architecture & Infrastructure
• Software Development Lifecycle (SDLC)
• Cybersecurity, Risk & Compliance
• Quality Engineering & Test Automation
• Budget & Vendor Management
• Board & Executive Stakeholder Management
• Globally Distributed Team Leadership

Professional Experience

Senior Vice President of Engineering

BigTime Software | Chicago, IL / Remote

September 2025 – Present

SaaS professional services automation platform serving professional services organizations worldwide

• Lead the global engineering organization across the United States and Europe, with responsibility for software engineering, architecture, DevOps, quality engineering, platform modernization, security, reliability, and technical execution across BigTime's product portfolio.
• Led a company-wide shift toward AI-assisted and agentic software development, evolving the engineering model from AI-enabled coding toward specification-driven development, autonomous engineering workflows, and rigorous human validation of AI-generated solutions.
• Sponsored and operationalized frontier-model development experiments using Claude and OpenAI technologies to determine where AI can materially compress modernization timelines while preserving engineering judgment, quality, testing, and production accountability.
• Directed Project Hydra, a multi-product modernization initiative designed to move a complex legacy SaaS platform toward a unified React experience, service-oriented architecture, modern APIs, shared identity and permissions, and progressively decoupled business services.
• Reshaped modernization strategy to balance long-term platform replacement with immediate “fix-in-place” improvements to the existing product, allowing engineering to address customer pain and churn drivers while simultaneously building the next-generation platform.
• Completed a major AWS database resiliency and RDS modernization initiative ahead of schedule, improving operational resilience and disaster recovery posture while delivering meaningful infrastructure operating-cost savings.
• Partner closely with the CEO, executive leadership team, and Board on technology strategy, AI adoption, modernization investment, engineering capacity, organizational transformation, customer retention, and the tradeoffs required to accelerate business outcomes.

Senior Vice President of Engineering

Percona | Remote

August 2019 – August 2025

Open-source database software and services solutions provider

• Launched two new product offerings on or ahead of schedule and under budget, generating more than $18M in annual recurring revenue and growing.
• Led solution architecture, software engineering, and test automation teams delivering scalable, highly available solutions across multiple database technologies.
• Championed AI adoption by integrating large language models to improve engineering efficiency and embed intelligent capabilities such as automated diagnostics and query insights into customer-facing products.
• Partnered with board members and senior leaders to identify technology-led opportunities, streamline operations, and improve customer experience.
• Broke down organizational silos and improved cooperation, collaboration, and alignment across engineering, product, services, and business functions.

Vice President of Engineering

Teamworks Innovations | Durham, NC

December 2017 – July 2019

Management and engagement software for elite sports organizations

• Defined and executed a multi-year technology roadmap aligned with business objectives, contributing to accelerated company growth and successful Series B and Series C funding rounds.
• Negotiated strategic partner agreements that materially improved commercial terms while reducing engineering costs by more than 30%.
• Established a culture of ambition and accountability that increased solution delivery by approximately 50% while improving employee satisfaction and retention.
• Spearheaded digital-transformation initiatives, including adoption of a modular architecture that increased deployment frequency by approximately 200%.
• Regularly presented to the board and investors on technology strategy, execution against priorities, and achievement of software and financial targets.

Senior Director of Global Infrastructure

Global Knowledge | Cary, NC

April 2017 – December 2017

Provider of professional technology training

• Helped transform the company from primarily classroom-based training toward web-based delivery, contributing to a 20% increase in subscriptions and a 25% reduction in operating costs.
• Led a datacenter-consolidation strategy that eliminated approximately $60M in projected capital and operating expenditures while preserving capacity for continued growth.
• Introduced agile operating practices that improved project efficiency, productivity, and stakeholder satisfaction.
• Helped navigate the organization through a fiscal crisis by implementing strategic reductions and operational efficiencies while maintaining business continuity.

Vice President of Technology

iContact | Morrisville, NC

June 2011 – April 2017

Email marketing and digital marketing software provider

• Instituted product-led growth strategies that reduced customer churn by approximately 50% and increased average revenue per customer through in-application cross-sell and up-sell programs.
• Led adoption of continuous integration and continuous delivery practices, accelerating time to market and enabling faster product iteration.
• Built a centralized data warehouse that improved the company's ability to understand customer behavior and make data-driven product and business decisions.

Additional professional experience available upon request.

Education

Bachelor of Science, Operations and Information Systems Management

Pennsylvania State University | University Park, PA

1997 – 2002

Technology & Leadership Experience

• Cloud: AWS, Azure, Google Cloud
• Software: Python, .NET/C#, JavaScript, TypeScript, React, PHP
• AI & Automation: OpenAI, Claude, AI-assisted development, agentic workflows, prompt engineering, LLM integration
• Platform: Kubernetes, Docker, Terraform, Helm, CI/CD, Infrastructure-as-Code
• Data: SQL Server, MySQL, PostgreSQL, MongoDB, Redis
• Engineering: Agile/Scrum, DevOps, observability, automated testing, secure SDLC, distributed systems
• Leadership: Board communication, organizational design, budgeting, vendor strategy, global team leadership, transformation management